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Returns And Refund Policy

  • A-west Distributors will happily assist customers who wish to return  purchased goods from our store or online. Our returns policy is in addition to your rights under the Australian Consumer Law or Consumer Guarantees Act (NZ).

  • We can provide a refund

  • All returned goods must be unused, in original packaging and in saleable condition

  • Receipts and tax invoices must be valid and intact

    Refunds will be processed using the payment method stated on your       original receipt. If you do not have a receipt, or are unable to produce the card that you paid with, we require proof of identity (eg driver’s licence) to issue a return, which we will record. 

Note: Original credit card must be present to receive a refund.


. Please email us for all enquires regarding warranty at


. A Warranty will be issued directly by Heatstrip and not A-west Distributors however we will guide you through the process.

Let's Chat


(08) 9258 5670


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